Order status
Track Your Order
A little peace of mind while your order makes its way to you. Check its status and follow your parcel in two simple steps.
Order status
Where is my order?
Check your order status and follow your parcel in two simple steps.
1. View your order
Sign in with your email (no password, we send you a six-digit code) or open your order confirmation email and select "View your order".
Go to my account2. Track your parcel
Once your order ships you'll receive an email with your ACS tracking number. Enter it on the ACS track & trace page for live updates.
Track with ACS- ConfirmedYou receive an order confirmation email straight after checkout.
- PreparedWe carefully pack your order in our workshop within 1–2 business days.
- ShippedWe email your tracking number as soon as your parcel leaves us.
- DeliveredCollect from an ACS pick-up point or receive it at your door.
Delivery times
Processing takes 1–2 business days, plus transit time:
| Destination | Transit | Cost |
|---|---|---|
| Cyprus | 1–5 business days | ACS pick-up €3.99 · Home €5.99 · Free over €50 |
| Greece | ~5–7 business days | ACS pick-up €7.99 · Door €15.99 |
| Europe | ~5–8 business days | €22.99 shipping deposit |
| UK, UAE & international | ~5–18 business days | €24.99–€28.99 deposit |
Full details in our Shipping Policy.
Can't find the email?
Check your spam or promotions folder. Your shipping email arrives as soon as your parcel leaves our workshop.
Need a hand?
Send us your order number on WhatsApp or at contact@auracyprus.com and we'll check for you.
Returns
You have 14 days from delivery. See Returns & Refunds or our FAQs.








